Support

System Scan and Testing Readiness Check

Ensure Online Test Readiness

While students are preparing for their tests, make sure you’re ready, too. Use System Scan and Test Readiness Check to quickly and easily find out if testing devices and resources are all systems go — and then make adjustments before testing season.

Secure Testing Requirements

Devices: Desktops & Laptops

Nextera supports desktop or laptop devices with the supported hardware requirements listed below. If a device doesn’t meet these requirements, it is not supported or tested by us.

  Chromebook Windows Apple
Minimum Screen Size 11.6″+ 11.6″+ 11.6″+
Minimum Resolution 1024×768 1024×768 1024×768
Minimum Processor Intel Core 2 equivalent or higher CPU Intel Core 2 equivalent or higher CPU Intel Core 2 equivalent or higher CPU
Minimum System Memory

1GB minimum

2GB recommended

1GB minimum

2GB recommended

1GB minimum

2GB recommended

Free Storage 1GB 1GB 1GB
Additional Notes
  • Chromebooks must be supported by Google auto-updates.
  • Dual-mode Chromebooks with laptop/tablet modes must be run in laptop mode (tablet mode is not supported).
   

 

Devices: Tablets & Touchscreens

Nextera supports touchscreen devices with the supported hardware requirements listed below. If a device doesn’t meet these requirements, it is not supported or tested by us.

 

  Chromebook Tablets Windows Tablets iOS Tablets (Apple)
Minimum Screen Size 9.7″+ 9.7″+ 9.7″+
Minimum Resolution 1024×768 1024×768 1024×768
Minimum Processor 1.6 Ghz (or equivalent) 1.6 Ghz (or equivalent) 1.6 Ghz (or equivalent)
Additional Notes
  • Chromebooks must be supported by Google Auto-Updates.
  • Dual-mode Chromebooks with laptop/tablet modes must be run in laptop mode (tablet mode is not supported).
  • Microsoft Surface stylus is not supported, but many other compatible stylus devices will work.
  • 4th generation and lower iPads are not supported.
  • iPad Air 1st generation is not supported.
  • Most compatible stylus devices will work.
Operating Systems

Unsupported OS versions may be capable of running TDS, but are not validated or supported by Questar. Supported operating systems are updated as required based on vendor or testing requirements. All operating systems listed have passed Questar’s testing process.

To minimize potential issues that could arise, our recommendation is to limit operating system updates prior to our QA completing validation and also prior to test window openings, and during testing.

  Fall 2022 Spring 2023

Windows 10

Pro
Education
Pro Education
Home
Enterprise

Versions:
20H2
21H1
21H2

(Windows 10S are not supported)

Versions:
20H2
21H2

(Windows 10S are not supported)

Windows 11

Pro
Education
Pro Education
Home
Enterprise

Version:
21H2

(Windows 11S are not supported)

Version:
21H2

(Windows 11S are not supported)

MacOS

12.x

11.x

10.15.x

12.x

11.x

 

iOS

15+

14.x

Note: 14.6 and 15.4 are not recommended for student using Text to Speech.

15+

14.x

Note: 14.6 and 15.4 are not recommended for student using Text to Speech.

Chrome 97+ 97+

Sub-versions are generally supported (shown above as “.x”) unless a range of sub-versions are specifically stated.

Network Requirements

LAN Requirements

Minimum Recommended
General Requirements

802.11g wireless

54 Mbps or greater

802.11n wireless

150 Mbps or greater

Desktop Requirements 100 Mbps 1 Gbps
Bandwidth for Each Workstation 1 Mbps 2 Mbps 

 

Internet Speed

Minimum Recommended
Speed Per Device 150 Kbps 300 Kbps

Additional Product Requirements

Nextera Admin
  • Admin does not fully support touchscreen devices.
  • Supported browsers for Admin:
    • Recommended: Google Chrome v97+
    • Mozilla Firefox 85+
    • Safari 14+
    • Microsoft Edge (some features might not be supported)
Public Item Samplers/Practice Tests
  • Any device that is supported above in the sections that start with “Device” may be used to take the online public item samplers or practice tests.
  • Supported browsers:
    • Google Chrome v97+

System Scan

The system scan is unavailable at this time. Updates are being made the with 2022-2023 supported operating systems. Please check back later.

Test Readiness

Do your classrooms and schools have the right resources to test online?