Support
System Scan and Testing Readiness CheckEnsure Online Test Readiness
While students are preparing for their tests, make sure you’re ready, too. Use System Scan and Test Readiness Check to quickly and easily find out if testing devices and resources are all systems go — and then make adjustments before testing season.
System Requirements: Testing Devices and Admin Portal
Desktop and Laptop Requirements
Operating System
- Windows
- 7 | 8.1 | 10 | Windows Server 2008 | 2012 (latest service pack)
- Apple
- Mac OS 10.9 – 10.12
Processor
- Intel Core 2 Duo 1.6 Ghz equivalent or higher CPU
System Memory
- Minimum 512MB RAM
- Recommended 2GB RAM with 1GB free RAM
- Minimum 1GB free storage space
Screen & Resolution Size
- Physical screen size: 11.6″ +
- Minimum Resolution: 1024 x 768
Supported Browsers for Questar administration portal:
- Internet Explorer v9+
- Microsoft Edge
- Mozilla Firefox 38+
- Google Chrome 49+
- Safari 8
LAN Network
- Minimum General Requirement: 802.11g Wireless 54Mbps or greater | 100 Mbps LAN for desktops
- Minimum available LAN bandwidth at each workstation: 1Mbps
- Recommended General Settings: 802.11n Wireless 150 Mbps or higher | 1 Gbps LAN for desktops
- Recommended available LAN bandwidth at each workstation: 2 Mbps
Internet Speed
- Minimum per device: 150 Kbps
- Recommended: 300 Kbps
Chromebook and Tablet Requirements
Operating Systems
- Chromebook OS v59+
- iPad on iOS 9.3 – 10.x
- Windows OS support is dictated by the device. Questar supports devices that can run Windows 8.1 and 10
Processor
- Chromebook: 1.6 Ghz + (or equivalent)
- iPad/Windows: 1.0 Ghz dual core + (or equivalent)
Screen Size & Resolution
- Minimum Screen Size: 10″
- Minimum Resolution: 1024 x 768
Chrome Kiosk
Kiosk mode support available
LAN Network
- Minimum General Requirement: 802.11g Wireless 54Mbps or greater | 100 Mbps LAN for desktops
- Minimum available LAN bandwidth at each workstation: 1Mbps
- Recommended General Settings: 802.11n Wireless 150 Mbps or higher | 1 Gbps LAN for desktops
- Recommended available LAN bandwidth at each workstation: 2 Mbps
Internet Speed
- Minimum per device: 150 Kbps
- Recommended: 300 Kbps
System Requirements: Item/Question Samplers
Desktop and Laptop Requirements
Operating System
- Windows
- 7 | 8.1 | 10 | Windows Server 2008 | 2012 (latest service pack)
- Apple
- Mac OS 10.9 – 10.12
Processor
- Intel Core 2 Duo 1.6 Ghz equivalent or higher CPU
System Memory
- Minimum 512MB RAM
- Recommended 2GB RAM with 1GB free RAM
- Minimum 1GB free storage space
Screen & Resolution Size
- Physical screen size: 11.6″ +
- Minimum Resolution: 1024 x 768
Supported Browsers for Questar administration portal:
- Internet Explorer v9+
- Microsoft Edge
- Mozilla Firefox 38+
- Google Chrome 49+
- Safari 8
LAN Network
- Minimum General Requirement: 802.11g Wireless 54Mbps or greater | 100 Mbps LAN for desktops
- Minimum available LAN bandwidth at each workstation: 1Mbps
- Recommended General Settings: 802.11n Wireless 150 Mbps or higher | 1 Gbps LAN for desktops
- Recommended available LAN bandwidth at each workstation: 2 Mbps
Internet Speed
- Minimum per device: 150 Kbps
- Recommended: 300 Kbps
Chromebook and Tablet Requirements
Operating Systems
- Chromebook OS v59+
- iPad on iOS 9.3 – 10.x
- Windows OS support is dictated by the device. Questar supports devices that can run Windows 8.1 and 10
Processor
- Chromebook: 1.6 Ghz + (or equivalent)
- iPad/Windows: 1.0 Ghz dual core + (or equivalent)
Screen Size & Resolution
- Minimum Screen Size: 10″
- Minimum Resolution: 1024 x 768
Chrome Kiosk
Kiosk mode support available
LAN Network
- Minimum General Requirement: 802.11g Wireless 54Mbps or greater | 100 Mbps LAN for desktops
- Minimum available LAN bandwidth at each workstation: 1Mbps
- Recommended General Settings: 802.11n Wireless 150 Mbps or higher | 1 Gbps LAN for desktops
- Recommended available LAN bandwidth at each workstation: 2 Mbps
Internet Speed
- Minimum per device: 150 Kbps
- Recommended: 300 Kbps
Text to Speech
The Questar Secure Browser and Nextera Test Delivery System support use of the default voice pack on the student’s device. However, students using Text-to-Speech technology may have preferred voice selections or voice packs that differ from the default voice. Use these steps and resources to change the voice pack on the device.