Support

System Scan and Testing Readiness Check

Ensure Online Test Readiness

While students are preparing for their tests, make sure you’re ready, too. Use System Scan and Test Readiness Check to quickly and easily find out if testing devices and resources are all systems go — and then make adjustments before testing season.

System Requirements: Testing Devices and Admin Portal

Desktop and Laptop Requirements
  • The supported operating systems are listed below. If an OS is not listed, it is not supported.
  • Questar does not recommend making an OS upgrade/update within 30 days of a testing window.
Physical Requirements

Operating System

  • Windows
    • 7 | 8.1 | 10 | Windows Server 2008 | 2012 (latest service pack)
    • Windows 10S is not supported.
  • Apple
    • Mac OS 10.9 – 10.13

Processor

  • Intel Core 2 Duo 1.6 Ghz equivalent or higher CPU

System Memory

  • Minimum 512MB RAM
  • Recommended 2GB RAM with 1GB free RAM
  • Minimum 1GB free storage space

Screen & Resolution Size

  • Physical screen size: 11.6″ +
  • Minimum Resolution: 1024 x 768
System/Network Requirements

Supported Browsers for Questar administration portal:

  • Internet Explorer v9+
  • Microsoft Edge
  • Mozilla Firefox 38+
  • Google Chrome 49+
  • Safari 8

LAN Network

  • Minimum General Requirement: 802.11g Wireless 54Mbps or greater | 100 Mbps LAN for desktops
  • Minimum available LAN bandwidth at each workstation: 1Mbps
  • Recommended General Settings: 802.11n Wireless 150 Mbps or higher | 1 Gbps LAN for desktops
  • Recommended available LAN bandwidth at each workstation: 2 Mbps

Internet Speed

  • Minimum per device: 150 Kbps
  • Recommended: 300 Kbps
Chromebook and Tablet Requirements

Currently, the only touchscreen interaction supported within Nextera is on iPad. Any other system that has a touchscreen input would require the use of a mouse or keyboard touchpad to support mouse interactions.
 

  • The supported operating systems are listed below. If an OS is not listed, it is not supported.
  • Questar does not recommend making an OS upgrade/update within 30 days of a testing window.
Physical Requirements

Operating Systems

  • Chromebook OS v59+
  • iPad on iOS 9.3.5 – 10.3.3 and 11.2.5 and 11.2.6 (iOS 11 – 11.2.2 are not supported)
  • iPad 2 and lower are not supported
  • Windows OS support is dictated by the device. Questar supports devices that can run Windows 8.1 and 10
  • Windows 10S is not supported.

Processor

  • Chromebook: 1.6 Ghz + (or equivalent)
  • iPad/Windows: 1.0 Ghz dual core + (or equivalent)

Screen Size & Resolution

  • Minimum Screen Size: 9.7″
  • Minimum Resolution: 1024 x 768
System/Network Requirements

Chrome Kiosk

Kiosk mode support available

LAN Network

  • Minimum General Requirement: 802.11g Wireless 54Mbps or greater | 100 Mbps LAN for desktops
  • Minimum available LAN bandwidth at each workstation: 1Mbps
  • Recommended General Settings: 802.11n Wireless 150 Mbps or higher | 1 Gbps LAN for desktops
  • Recommended available LAN bandwidth at each workstation: 2 Mbps

Internet Speed

  • Minimum per device: 150 Kbps
  • Recommended: 300 Kbps

System Requirements: Item/Question Samplers

Desktop and Laptop Requirements
System/Network Requirements

Supported Browsers for Questar administration portal:

  • Google Chrome 49+
Chromebook and Tablet Requirements
Physical Requirements

Operating Systems

  • Chromebook OS v59+

Processor

  • Chromebook: 1.6 Ghz + (or equivalent)

System Scan

Do your testing devices meet our minimum system requirements?

Scan Now

Test Readiness

Do your classrooms and schools have the right resources to test online?

Test Now