Support

System Scan and Testing Readiness Check

Ensure Online Test Readiness

While students are preparing for their tests, make sure you’re ready, too. Use System Scan and Test Readiness Check to quickly and easily find out if testing devices and resources are all systems go — and then make adjustments before testing season.

Secure Testing Requirements

Devices: Desktops & Laptops

Nextera supports desktop or laptop devices with the supported hardware requirements listed below. If a device doesn’t meet these requirements, it is not supported or tested by us.

	Chromebook	Windows	Apple
Minimum Screen Size	11.6″+	11.6″+	11.6″+
Minimum Resolution	1024×768	1024×768	1024×768
Minimum Processor	Intel Core 2 equivalent or higher CPU	Intel Core 2 equivalent or higher CPU	Intel Core 2 equivalent or higher CPU
Minimum System Memory	1GB minimum 2GB recommended	1GB minimum 2GB recommended	1GB minimum 2GB recommended
Free Storage	1GB	1GB	1GB
Additional Notes	Chromebooks must be supported by Google auto-updates. Dual-mode Chromebooks with laptop/tablet modes must be run in laptop mode (tablet mode is not supported).

Devices: Tablets & Touchscreens

Nextera supports touchscreen devices with the supported hardware requirements listed below. If a device doesn’t meet these requirements, it is not supported or tested by us.

	Chromebook Tablets	Windows Tablets	iOS Tablets (Apple)
Minimum Screen Size	9.7″+	9.7″+	9.7″+
Minimum Resolution	1024×768	1024×768	1024×768
Minimum Processor	1.6 Ghz (or equivalent)	1.6 Ghz (or equivalent)	1.6 Ghz (or equivalent)
Additional Notes	Chromebooks must be supported by Google Auto-Updates. Dual-mode Chromebooks with laptop/tablet modes must be run in laptop mode (tablet mode is not supported).	Microsoft Surface stylus is not supported, but many other compatible stylus devices will work.	4th generation and lower iPads are not supported. iPad Air 1st generation is not supported. Most compatible stylus devices will work.

Operating Systems

Unsupported OS versions may be capable of running TDS, but are not validated or supported by Questar. Supported operating systems are updated as required based on vendor or testing requirements. All operating systems listed have passed Questar’s testing process.

We know about the new iOS, MacOS, and Mac hardware coming out in Fall 2020 and will begin support after testing.

We recommend not making any OS upgrades or updates within 30 days of a testing window.

	Fall 2020	Spring 2021 Planned Support
Windows 10	Pro Education Pro Education Home Enterprise (Windows 10S is not supported)	Pro Education Pro Education Home Enterprise (Windows 10S is not supported)
Windows	8* 8.1*	8* 8.1*
MacOS	10.15.x 10.14.x	10.15.x 10.14.x
iOS	13.x 12.3-12.4.5	13.x 12.3-12.4.5
Chrome	74+	74+

Sub-versions are generally supported (shown above as “.x”) unless a range of sub-versions are specifically stated.

*Windows 8 and 8.1 will not be supported for Summer 2021 testing.

Network Requirements

LAN Requirements

	Minimum	Recommended
General Requirements	802.11g wireless 54 Mbps or greater	802.11n wireless 150 Mbps or greater
Desktop Requirements	100 Mbps	1 Gbps
Bandwidth for Each Workstation	1 Mbps	2 Mbps

Internet Speed

	Minimum	Recommended
Speed Per Device	150 Kbps	300 Kbps

Additional Product Requirements

Nextera Admin

Admin does not fully support touchscreen devices.
Supported browsers for Admin:
- Recommended: Google Chrome v74+
- Mozilla Firefox 38+
- Safari 8
- Microsoft Edge (some features might not be supported)

Public Item Samplers/Practice Tests

Any device that is supported above in the sections that start with “Device” may be used to take the online public item samplers or practice tests.
Supported browsers:
- Google Chrome v74+

System Scan

Do your testing devices meet our minimum system requirements?

Scan Now

Test Readiness

Do your classrooms and schools have the right resources to test online?

Test Now