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Questar Assessment Inc. Responds to TN Comptroller Report

 

Minneapolis, MN, January 3, 2019 — Questar Assessment Inc. is committed to serving Tennessee, its teachers, students, and parents. Following the 2018 Spring administration of TNReady, Questar Assessment hired an outside firm to perform a comprehensive review of its processes. Questar immediately implemented several recommendations and will continue to implement others prior to the 2019 Spring administration.

“We understand the frustration with TNReady testing last spring,” says Questar Assessment Chief Operating Officer Brad Baumgartner. “We have a long history of successfully serving our customers, and we look forward to continuing those partnerships in the future.”

While Questar does not agree with several of the Tennessee Comptroller’s findings, we appreciate the thorough nature of the audit and inclusion in the process.

“Questar has always held the position that the pattern of data discovered during Spring TNReady administration was consistent with what could have been an attack, but we did not at any time indicate that a cyberattack was certain,” Baumgartner says.

In response to the Comptroller’s finding that Questar Assessment was not adequately staffed during testing, Questar has implemented a process to improve outbound communication with state and district staff should an event of this nature occur in the future.

“Because we had never experienced an issue of this magnitude, we had not developed appropriate outbound communication channels that would have better informed state and district staff. These channels are now in place, thanks to the work of the Tennessee Department of Education and Questar. Our centers will continue to be properly staffed for any additional questions,” Baumgartner says.

Fall testing has been successfully completed, and Questar is focused on the production and distribution of reports. Students across Tennessee took more than 72,000 tests, and the Tennessee Department of Education reported a smooth testing experience across all districts.

“We are not standing still. Questar Assessment is committed to continually advancing our processes, technology, and security,” Baumgartner says. “We look forward to serving Tennessee teachers and students this spring with the best testing experience possible.”

About Questar Assessment Inc.

Questar Assessment Inc. is a K–12 assessment solutions provider focused on building a bridge between learning and accountability. As a wholly-owned, independently-operated subsidiary of Educational Testing Service (ETS), Questar Assessment shares a belief that better measurement solutions can make a positive impact on education. Questar Assessment takes a fresh and innovative approach to design, delivery, scoring, analysis, and reporting. The company is reimagining how assessments can empower educators by giving them the insights they need to improve instruction and fully prepare students for college or career. The company’s high-quality, reliable assessment products and services are easily scaled and tailored to meet the specific needs of states and districts at an unprecedented valued. Educators trust Questar Assessment’s high-performing teams and dependable technology to minimize risks and ensure success for states, districts, schools, and students. Questar Assessment Inc. is based in Minneapolis, Minnesota. Learn more at questarai.com.