There's no room for error when you're assessing student learning. Our Office of Quality supports and extends the quality assurance activities conducted by our resource departments and furthers our commitment to on-time delivery of 100 percent accurate and reliable work.
Questar's Office of Quality was instituted to implement a state-of-the-art quality management system and to lead our corporate quality improvement efforts.
- Our rigorous quality planning and risk management process begins by documenting concrete methods for achieving the highest quality, with metrics for measuring and monitoring quality throughout your program's lifecycle
- We ensure that the methods, procedures, and principles specified in the project plan are appropriate, explicit, correct, and fully accomplished
- Questar is committed to continuous improvement – the Office of Quality evaluates internal resource departments to assess the efficiency and accuracy of all deliverables and hand-offs, and makes changes where appropriate so that every testing program runs smoothly and without issues
- Building quality into all processes results in fewer risks, more efficiencies, and little to no rework – ultimately leading to lower costs and helping you drive greater accountability
In addition to our corporate oversight of quality assurance and a focus on error prevention, we routinely employ quality control procedures and checks to ensure that:
- Design and printing of all assessment materials, including test booklets and manuals, is error free and meets or exceeds industry standards for quality
- Machine-scannable documents are printed to the precise specifications demanded for optimal processing via image scanning
- All packaging and distribution have been carried out according to the proper requirements and standards, with appropriate shipment tracking
- All secure materials and completed student response documents are accounted for when each package is received
- All data are captured in the most reliable, accurate, and complete fashion
- Numbered test materials and pre-identified student documents are properly matched to one another
- All phases of performance assessment undergo rigorous quality checks and monitoring – from organizing constructed responses for handscoring to rubric development and reader quality control systems design to continual monitoring of reader scores
- All phases of scoring and reporting have been exhaustively checked, reviewed, and analyzed before the final production of results